Quick answers about booking, licences, pickup in Hakuba, winter cars, and how to reach us. Need the IDP country guide? See our International Driving Permit Japan page.
Booking & payment
How do I book?
Use Reserve / Search on this site. Live availability — if you see a car, it is available.
Do you need more than one car?
Submit a second booking for each extra vehicle.
Can I choose a specific car?
No. We assign from cars on the lot for your dates.
Is Nagano Station pickup available?
No. We do not offer pickup/drop-off at Nagano Station.
Licence & documents
Do I need an International Driving Permit?
Yes for most visitors — 1949 Geneva IDP + original home licence + passport. Full country guide: International Driving Permit Japan.
What if I bring the wrong IDP?
We cannot rent or refund without valid documents.
Pickup & return
Where do you deliver?
Happo, Wadano, Echoland, Misorano accommodations, plus train stations and key Hakuba locations (not Nagano Station).
What are your hours?
Winter (1 Dec–31 Mar): 08:00–21:00. Non-winter (1 Apr–30 Nov): 09:00–18:00.
Vehicles
Are cars winter-ready?
Yes — 4WD with snow tyres and ski racks in winter season.
Bluetooth / cameras / nav?
Most cars do have Bluetooth, rear cameras, and car navigation. We have been upgrading our fleet to also include Apple CarPlay / Android Auto. We recommend using Google Maps in Hakuba.
How old are the cars?
Mostly 2008–2015 models; all pass Japan’s annual roadworthiness checks before winter.
Child seats?
Available — request when booking.
Unlimited drivers?
Additional drivers are complimentary. We need to see all valid documents in person for all drivers.
Contact
Fastest contact?
Email hello@hakubacarrental.com. Phone/WhatsApp +81 70-4206-8494.
Parking at resorts?
Most Hakuba ski resorts have guest parking; ask us for tips.
Ready for Hakuba roads? Reserve a winter-ready 4WD.